Terms & Conditions​


Craftine Box operates a product distribution activity reserved for its subscribers. Subscribing to the Craftine Box subscription offered by Craftine SAS is via the Craftinebox.co.uk website (hereafter the Site). Governed by Article L441-6 of the French Commercial Code and in accordance with Article L111-1 of the French Consumer Code, these General Conditions of Sale determine the rights and obligations of the parties to the contract relating to Craftine Box.

By validating his/her order on the Site the Subscriber declares to have read, understood and accepted without reservation the terms of the said order as well as the whole of the present General Conditions of Sale. These Terms and Conditions are routinely made available on the current Site to the Clients at the time of purchase of a subscription. These Terms and Conditions shall apply on the date of the subscription according to their wording on the Site. They may, however, be subject to change.

Article 1 – Presentation of the Company

The Craftinebox.co.uk Website is published by Craftine SAS with a capital of 52,500 euros, registered with the RCS of Auch on the number 809704497 whose registered office is located at 6 rue Roger Salengro in Auch (32000).

Article 2 – Purpose

The purpose of this contract is to register to a subscription allowing access to the service Craftine Box. This service consists of a distribution of a “box” including fabrics, haberdashery and sewing pattern every two months.

Article 3 – Legal capacity

In order to register for a Craftine Box subscription it is imperative to be of legal age and capable of discernment, that is to say legally eligible to enter into a contract

Article 4 – Subscriber Agreement

The Subscriber Agreement, which is the subject of these General Terms and Conditions of Sale, consists of the shipment every 2 months of a “box” including fabrics, haberdashery, sewing pattern as well as variant products.

By signing up to one of the subscriptions offers of Craftine Box, the client accepts the General Conditions of Sale and the client acknowledges having understood and accepted them without any reservation. In the interests of sound administration to one of the subscriptions to Craftine Box, the subscriber will be asked to fill out a form with his/her personal information. The information provided to Craftine Box must imperatively be accurate, therefore the Subscriber must ensure that details provided are correct and compliant at the time of subscription.  In case of misinformation, Craftine SAS cannot be held liable.

Article 5 – Geographical area

The Craftine Box service is available in France, Luxembourg, the United Kingdom, Ireland, Germany, Austria, Belgium, Spain, Finland, Italy, Sweden and in the Netherlands. The website will be available in the following languages: English and French. Subscriptions that do not meet this geographical condition can not be considered at this time.

Article 6 – Access to the service

In principle, the Site is accessible continually to the Subscriber seven days a week, 24 hours a day except in the case of interruption, voluntary or not, in particular due to maintenance needs or major events. Craftine Box cannot be held responsible for any prejudice of any nature, resulting from an unavailability of the Site.

Article 7 – Subscription

The subscription every two months provides the client with a box shipping service every two months until a Party decides to terminate this contract. By accepting this offer the Subscriber accepts a deduction every two months of an amount defined at the time of the initial order. Thus, as long as the subscription subsists, the Subscriber will be deducted every two months and will receive the box during the month.

Subscribers may terminate their subscription at any time in accordance with the terms and conditions set out in the article relating to the unsubscription of these General Conditions of Sale. At the time of registration, the Subscriber declares to have taken note of these General Conditions of Sale, to have understood them and to accept them without reservation.

Article 8 – Subscription to the newsletter

By accepting the General Conditions of Sale when signing up to one of the subscription offers to Craftine Box, the Subscriber authorises Craftine Box to send him/her emails to the address he/she will have given at the time of subscription. You can unsubscribe to the newsletter at any time via the “My Account” area.

Article 9 – Unsubscription

Only Clients receiving a subscription can unsubscribe. The Client may at any time terminate their fee on the “My Account” page.

The subscriber may request the cancellation of this order on the grounds of his/her application for cancellation. The unsubscription will be taken into account for the next month.

Unsubscription may also result from the decision of Craftine Box in accordance with the terms and conditions set out in the customer account deactivation section.

Article 10 – Deactivation of Client Account

In the event of non-compliance arising from the acceptance of these General Terms and Conditions of SALE, non-payment of the price of an order, intentionally providing wrong information to create the account, or actions that could harm the interests of the Craftine Box service, the Company reserves the right to suspend access to the services offered on the Site or, depending on the seriousness of the acts, to terminate the subscription and the account of the Client without any compensation.

The company also reserves the right to refuse service to a Client who has been excluded or penalised for such actions.

Article 11 – Fees and Payment

The fee for the two months mail box service are those presented on the Craftinebox.co.uk website, all taxes included. Fees are subject to change. If applicable, the changes are only valid for future orders, orders already paid will not be affected by the tariff changes.

Payment for services will be made by credit card. The payments made will be secured by a data encryption procedure in order to avoid the interception of this information by a third party.

Within three (3) calendar days of receipt of the subscription request, a request for debiting the bank account will be sent to the paying agency. The subscription contract will be concluded upon receipt of authorisation to debit the account by the paying agency.

Craftine Box can not be held responsible for fraudulent use of the means of payment used. In accordance with the regulations in force the banking details of the Subscribers are not retained by Craftine Box.

Article 12 – Evidence

The Client acknowledges the validity and the probative value of electronic exchanges and records kept by Craftine Box and admits that these have the same probative force as those written and signed by hand under the French law n ° 2000-230 of the 13th March 2000 adapting the law of evidence to information technologies relating to electronic signatures.

Article 13 – Delivery of products

The every two months service of the Craftine Box covers only the geographical area defined in the article “geographical area”, ie the United Kingdom, Germany, Austria, Belgium, Denmark, Spain, Finland, Ireland, Italy, Luxembourg, the Netherlands and Sweden. The boxes will be delivered to the Subscribers to the address given in the “My Account” information form filled in by the Subscriber at the time of registration.

In case of change of address, it is up to the Client to provide notification at least fifteen days prior to the beginning of the month in question by modifying their address on the information form, “My Account.” If the package is returned to Craftine Box, a second delivery will be made. If the package is returned to the sender again, there will be no new shipment. Craftine Box will not be held liable for delays in delivery and the consequences that may result.

Article 14 – Reimbursement

Any reservations about the box and its contents must be reported within three days of receipt of the box. In case of defect in the box and/or the established order, the Client may have a new box and/or order within the limits of available stock. If the box is out of stock, the Client will get the next month’s box free.

The absence or defect of a product contained in the box will result in the exchange against the same product according to the available stocks, or against another product.

In any event, the responsibility of Craftine Box is limited by the monthly value of the subscription.To obtain reimbursement under these conditions, the Client must give notice of their choice to be reimbursed within a period of thirty (30) days. Reimbursements will usually be made through the same means by which the payment was originally made.

Article 15 – Major events

Craftine Box can not be held liable for total or partial contractual non-performance due to an event of force majeure beyond our control. A Force Majeure Event relates to any event or circumstance beyond our reasonable control. During the period of a Force Majeure event, we are not liable for any failure to fulfil our contractual obligations. We will, however, do our best to perform to the best of our ability throughout this period despite the Force Majeure Event.

Article 16 – Product Conformity 

The information on the Site relating to products is provided by manufacturers and suppliers. Craftine Box can not under any circumstances be held liable for the consequences that may result from the knowledge or use of this information.

The photographs of the products have only an indicative role, they are not contractual and can not engage the responsibility of Craftine Box.

Article 17 – Intellectual Property

All elements of the Site, whether visual or audio, text, layout, illustrations, photographs, documents and other elements, including the underlying technology, are protected by copyright, trademarks and of patents. Any total or partial reproduction of the elements accessible on the Site is strictly prohibited.

Article 18 – Product liability

The Subscriber is specifically informed that Craftine Box is not the manufacturer of the products presented within the framework of the services of Craftine Box, within the meaning of French Law L98-389 of May 19, 1998 relating to the liability of defective products.

Also, in case of damage caused to a person or a property by a defect of the product, only the responsibility of the manufacturer of this product can be sought by the Client. The fact that the Subscriber has to make a complaint does not relieve him/her in any way of his obligations of payment.

Article 19 – Faculty of retraction

In accordance with applicable laws in force in the French Consumer Code and in the context of distance selling, the Client has the right to withdraw within fourteen (14) days after acceptance of an offer of subscription.

The notification of withdrawal must be made by registered mail or email with acknowledgment of receipt to Craftine Box at the address mentioned in Article 1 of these General Conditions of Sale.

The fourteen (14) day delay is also applicable in case of withdrawal after receiving the box. This period starts from the date of receipt of the monthly box. The merchandise must be returned in their original packaging and condition. Any incomplete or damaged products, or damaged and/or missing packaging may not be returned, exchanged, or refunded. For the subscription of a complete box every two box, the return of the complete box is necessary. If necessary, Craftine Box will reimburse the Client who has notified within the time period that they wish to exercise their right of withdrawal within thirty (30) days from receipt of the notification of withdrawal. The Client’s account will be credited for the amount charged.

Article 20 – Defective products

Products received by the Subscriber considered defective must be returned to the Craftine Box in their original packaging and packaging.

Items returned incomplete, damaged, worn, damaged or used will not be exchanged or refunded. The costs of returning the products are the responsibility of the Subscriber.  It is up to the Subscriber to retain any proof of return in order to be reimbursed. Once Craftine Box has received the items that in the original packaging and undamaged, a refund of delivery costs will be issued.

If all the above conditions are fulfilled, Craftine Box will send the Subscriber identical products in exchange for the products returned within the limit of the available stocks and will refund the initial shipping costs within fourteen (14) calendar days from receipt of the Products returned. The actual credit date on your account may vary depending on your banking contract.

Article 21 – Information and Freedoms

The information requested from the Subscriber in the questionnaire at the time of registration is necessary for the proper processing of his/her order and can be communicated to the contractual partners suppliers of Craftinebox.co.uk intervening in the execution of this order.

In accordance with the applicable French law in force, the Subscriber has the rights of opposition, rights of access and rights of rectification of the data concerning him/her. The subscriber may require that any personal information about him/her that is incorrect or untrue is modified, supplemented, clarified or deleted. To claim this right, the Subscriber must write to us on our “Contact Us” page.

Article 22 – Liability

Craftine Box as a third party cannot be found liable for the contents of partner sites and it also cannot be found liable in case of any conflict between the Client and a partner site or brand.The information allowing the Subscriber to identify himself/herself, such as the username and the password, are personal and confidential. This information can only be modified at the initiative of the Subscriber or Craftine Box, for example: if the password is forgotten.The Subscriber is solely responsible for the use of his/her identification elements, he/she is bound to keep them secret. Any disclosure on their part can in no way be blamed on Craftine Box. Any order made using the Subscriber’s username and password is deemed to be passed by the Subscriber. Craftine Box can not be held responsible for any damage caused by the disclosure of this personal and confidential data by the Subscriber and therefore the use of this data by a third party.

Craftine Box may not in any way be held liable for any damages of any kind, in particular due to the use of subscription services, whether to reputation, to image, or loss of data that might arise from the use of services offered by Craftine Box.

Article 23 – Safeguard clause

If one or more stipulations of these General Terms and Conditions of Sale are declared invalid by virtue of a law or regulation or a final court decision, the other stipulations shall remain in force and effect.

Article 24 – Transfer of rights and obligations

In the event of a total or partial transfer of the activity of Craftine Box, the contracts binding the Subscriber and Craftine Box and / or successors and assigns remain binding between the parties. Contracts entered into by Craftine Box may not be transferred by the Subscriber without the prior written consent of Craftine Box. The contracts, rights and obligations of Craftine Box may in any event be assigned or transferred without prior approval of the Subscriber.

Article 25 – Advertising on the Site Craftinebox.co.uk

Craftine Box can freely insert advertising on its Site, and has a total freedom of choice as to the disposition of these advertisements, advertisers as well as the visualisation of these advertisements.

Article 26 – Modifications to the General Conditions of Sale

Craftine Box reserves the right to modify these Terms and Conditions at any time.

If the new General Conditions of Sale are not suitable for a Subscriber, the Subscriber should terminate his/her subscription by registered letter or email with acknowledgment of receipt before the new provisions come into force in accordance with the provisions of the article entitled “right of withdrawal” Terms and Conditions of Sale. The refusal of the new General Conditions of Sale must imperatively be explicit.

Without explicit expression of consent before the entry into force of the new provisions, the Subscriber shall be deemed to have accepted the changes.

Article 27 – Applicable Law

The French law governs these General Conditions of Sale. The application of the Vienna Convention on the International Sale of Goods is expressly excluded. The Subscriber acknowledges that Craftinebox.co.uk’s communications and computerised records of the Site will be considered by the parties as proof of exchanges, orders, payments, and transactions between the parties unless proven otherwise.

Article 28 – Jurisdiction Clause

The parties acknowledge that any dispute of whatever nature or cause will be referred to the competent Toulouse courts according to the nature of the dispute.a