If you have any queries we have a list of Frequently Asked Questions below that will tell you how to use our site, order from us, start an account and track the progress of your order. 

If you cannot find the answer to your question, please go through your account to send a message to our customer service team.


Craftine Box is a surprise sewing kit sent directly to your mailbox. In a lovely box, according to a specific theme, discover exclusive fabrics, matching trims, a pattern (sizes 6-20 UK) in which every detail is coordinated, but also, a few little surprise extras.

Don’t worry, there are no hidden fees at Craftine Box. Full price at checkout includes Postage + Packaging and VAT.

We strongly encourage those who intend to subscribe to read the Terms and Conditions, so that they are aware of the cancellation policy and charges involved with our recurring service.

We’re sorry to hear that you wish to end your subscription to Craftine Box. If there’s anything we can do to help you find you a more suitable plan then please get in touch with our Customer Care Team.